Chapter 13
explicit knowledge: knowledge that has been or can be articulated in a relatively straightforward manner.
tacit knowledge: knowledge that has not been articulated; often subconscious and relatively difficult to communicate to other people
template: a document structure into which content can be dropped
work flow: an automated system that electronically routes documents to the next person in the process
protocol: a set of rules that govern the sending and receiving of data.
intranet: an enterprise web site that serves the needs of employees
query: an information systems, requesting information from a database
queue: a line of objects or people