Customer Service

We have discussed the role of customer service. Is cutomer service really need for every company? I am pretty sure that each person has a different experience with customer service. You might be helped by them very kindly or you have experienced with arguing with them. Having 1-800 toll free number for company is costly disadvantaged because the company has to pay for every call from every customers. However, there are solutions to not to cost much for company such as they could do outsoucing in India or China, and activating Live chat service. In addition, the company could put FAQ on their website which people have asked most often. We also talked about tracking service by online or phone. It is kind of controversial whether tracking by online or phone is easier or simpler.