Explicit Knowledge
Formally Stated
Potentially Available In Published Form
Tacit Knowledge
Subconscious/Difficult To Articulate
Shared Through Personal Communicatio
Loan Approval is An Important Event
May be Reserved for Human Contact, Although It Can be Automated
Smooth, Responsive System Promotes Customer Loyalty
Capturing TACIT Knowledge is Demanding, But Techniques Exist
Capturing EXPLICIT Knowledge is Unknown Territory