Will Millhiser

I am an assistant professor of management at the City University of New York’s Baruch College teaching operations management in our undergraduate, grad and executive programs, publishing research (see my research page), and consulting.

Thanks to industrial engineering professors, I became fascinated with operations research as an undergraduate at Lehigh University in the 1980s. Intrigued about how managers use people, mathematical models and  information technologies to optimize business processes, I worked in the 1990s at AT&T Corp.’s world headquarters in Basking Ridge, NJ as a systems analyst. Today, I’m particularly interested in the science of how we manage waiting lines, how we manage projects as well as the complex way that people in teams interact.

A sabbatical from AT&T as a professional ski instructor in the 1994-95 winter (yes, as the Utah license plate says, it really is the “greatest snow on earth”) turned into a 10-year odyssey that profoundly changed my life. This included teaching mathematics at NH independent schools (Waterville Valley Academy and the Sant Bani School), a masters degree program in mathematics at UNH, and a doctoral program in operations research at Case Western Reserve University. I am deeply grateful to friends and colleagues at these institutions for their kind influence.

I’ve been at Baruch College since 2006 and reside in the Chelsea section of the city. It would be great to hear from you. Please contact me.

–Will, October 2009