I completely see eye to eye with Jay Rosen’s ideas of us, the audience, having command over the production of the media content we take in. Now that technology has extended, we can access information faster and easier. Not only is it faster and easier, we can be in charge of what type of information is being put on air.
NY1 – helpline is very similar to New York City’s 311 helpline system but with more publicity and projections for public. As 311 registers the complain and puts it in a work order format before sending it to the concerned agency. There is no particular system as to follow up on it.
Last summer we (my community) faced an immense issue on one of the intersections near a community park for neighborhood children – vehicles passing from that intersection were flying by (speeding more than 30 mph) for a local street – very often there were instances of when kids were scared to play in the park because of the intersection right next to it. In a community meeting it was decided that a stop sign is needed for this intersection and this issue will be taken to the city through 311 calls. About 3 weeks of reporting this to city via 311 there was no action taken – then our community informed NY1 help hotline about this situation – they showed a brief documentary of it on television and next week we saw DOT putting up a sign on it. This shows the power of media.
Another matter came to light when numerous drivers were complaining about severely bad conditions on the MTA bridges – RFK bridge – there were numerous pot holes on the roadway on the bridge itself which made it worse for driver during winter with snow and sleet – the conditions on the roadways were unsafe – a lot of complains were given to MTA about this from several drivers and no results were seen. After which a number of them put this through NY1 hotline – which made a documentary of the unsafe conditions of the roads – within two weeks there were improvements and MTA roads division was working on it. Another example of the power of media.
Jay Rosen, in his blog titled “The People Formerly Known as the Audience,” presents really interesting informations about how the people that he refers as “formerly known as the audience” have taken control of the game