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	<title>Internet Marketing Times &#187; Internet Marketing</title>
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	<link>http://blsciblogs.baruch.cuny.edu/cwafazal</link>
	<description>By Amar Fazal</description>
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			<item>
		<title>December 10,2008</title>
		<link>http://blsciblogs.baruch.cuny.edu/cwafazal/2008/12/10/december-102008/</link>
		<comments>http://blsciblogs.baruch.cuny.edu/cwafazal/2008/12/10/december-102008/#comments</comments>
		<pubDate>Wed, 10 Dec 2008 22:56:11 +0000</pubDate>
		<dc:creator>amarfazal</dc:creator>
				<category><![CDATA[Internet Marketing]]></category>
		<category><![CDATA[Web Evaluation]]></category>

		<guid isPermaLink="false">http://blsciblogs.baruch.cuny.edu/cwafazal/?p=106</guid>
		<description><![CDATA[Today we discuss about Usability and Metrics. Evaluation of the Web.
Questions:

 Describe the similarities and differences between server log, coded page and panel data. Which do you think is most useful?

Server logs are the IP addresses of the requesting computer, data and time of request, code indicating whether the request was successful or not, number [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<item>
		<title>December 8,2008</title>
		<link>http://blsciblogs.baruch.cuny.edu/cwafazal/2008/12/09/december-82008/</link>
		<comments>http://blsciblogs.baruch.cuny.edu/cwafazal/2008/12/09/december-82008/#comments</comments>
		<pubDate>Tue, 09 Dec 2008 05:29:04 +0000</pubDate>
		<dc:creator>amarfazal</dc:creator>
				<category><![CDATA[Internet Marketing]]></category>

		<guid isPermaLink="false">http://blsciblogs.baruch.cuny.edu/cwafazal/?p=103</guid>
		<description><![CDATA[Discussed Cell Phones. Japan is technologically advanced compared to the rest of the world. According to NTT Docomo, there technology can allow cell phones to be used for many purposes such as Automatic CC payment, or train fares&#8230;

 
Product factor that affect diffusion of Innovation:

Relative advantage
Compatibility
Complexity
Divisibility
Commincability

Consumer Adoption Process: Awareness &#62; Interest &#62; Evaluation &#62; Trial [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>December 3,2008</title>
		<link>http://blsciblogs.baruch.cuny.edu/cwafazal/2008/12/03/december-32008/</link>
		<comments>http://blsciblogs.baruch.cuny.edu/cwafazal/2008/12/03/december-32008/#comments</comments>
		<pubDate>Wed, 03 Dec 2008 23:51:18 +0000</pubDate>
		<dc:creator>amarfazal</dc:creator>
				<category><![CDATA[Internet Marketing]]></category>

		<guid isPermaLink="false">http://blsciblogs.baruch.cuny.edu/cwafazal/?p=101</guid>
		<description><![CDATA[
We finished Customer service and began Marketing Automation.  Companies wants to provide the best possible customer service but as cheaply as possible.
Customer Service Themes

Customer service orientation must provide all departments of an enterprise.
Technology can help improve customer service
Customer want multiple service channels
Customer want the option of human contact
Improve the overall customer experience


Customer care is a [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>December 1, 2008</title>
		<link>http://blsciblogs.baruch.cuny.edu/cwafazal/2008/12/02/december-1-2008/</link>
		<comments>http://blsciblogs.baruch.cuny.edu/cwafazal/2008/12/02/december-1-2008/#comments</comments>
		<pubDate>Wed, 03 Dec 2008 03:18:12 +0000</pubDate>
		<dc:creator>amarfazal</dc:creator>
				<category><![CDATA[Internet Marketing]]></category>

		<guid isPermaLink="false">http://blsciblogs.baruch.cuny.edu/cwafazal/?p=98</guid>
		<description><![CDATA[3 Weeks to go!!
Customer service
Customer service is needed, it gives customers the chance to complain, and allows companies to receive feedback.
Customers wants to resolve problems and be satisfied.
Companies have different ways of taking care of complaints/feedback. Some ignore them&#8230;some actually read them and try to be better.
Dell outsources their customer service via 800 number.
Some provide [...]]]></description>
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