Managerial Communication: content and development

Entries from April 2009

RE: Communication still the most desired…

April 28th, 2009 Written by Suzanne Epstein | No Comments

I don’t know if everyone read the Sunday New York Times’ “Corner Office” interview? Well, Richard Anderson the CEO of Delta Airlines talks about, among other things, the interview process and what he deems important  when he is looking to fill an executive position.

It is right up the “Communication Walkway” (my title), as he talks about communication as a number one element needed in today’s work world. He also talks about people’s personal lives as a key factor to integrating them into the organizational culture. Sound Familiar..?

Here is an extract and the link:

‘He wants subjects, verbs and objects”

“You spend more of your waking time with your colleagues at the office than you do with your family and when you bring someone into that family — we have 50 senior leaders at our company and 70,000 employees — you need to make sure that they’re a fit to the culture. And that they’re going to be part of that group of people in a healthy functioning way.”

There are a lot more juicy statements about the spoken and written word as fundamental in today’s professional world.

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3068 Brain Storming

April 6th, 2009 Written by Suzanne Epstein | 1 Comment

Hello Everyone:

I hope this post finds you all well and surviving the semster!

This is a long overdue blog about a recent brainstorming conversation Suzanne, Linda, and I had about 3068. My hope is to share some of my recollections of our conversation and then, Suzanne and Linda please chime in . . .

Bob and Jana, we met in March to continue discussions about the philosophy and goals of 3068 as well as just to ‘compare notes’ and share ideas. Although we haven’t been able to meet again lately, we hope to continue this dialogue.

Part of our conversation was a discussion of the various backgrounds we all bring to our teaching of 3068.

Our backgrounds span the fields of organizational communication (coming from the communication studies discipline), management communication (coming more from management studies), and business communication (a combination of communication studies, management, and english, and others). And, because of this, we all come at the class in ways that are both similar and different.

One way we came to this realization was through a comparison of teaching materials. For example, I use the Miller book, partly because it is written by an organizational communication studies scholar and reflects what i know. Suzanne has used other books in the past, but has been experimenting with Miller as well. Linda’s background and expertise draws her to Argenti’s text, particularly its case study focus and inclusion of crisis communication (one of her specialties).

We have also compared TOCs – there is a great deal of topical overlap between these texts; there are also differences with respect to the theoretical ideas being presented and history of ‘the field’ (as they vary) being presented. We all see strengths in both of these resources.

Yet we also talked about the need to reduce overlap between 3068 and, for example, 3102 as well as the pre-req management classes that are a part of the program. We also talked about the need to continue to develop a course that fully brought together a focus on *communication* with respect to management and organizing. What makes this class different, unique, and/or special in relation to other classes which may also talk about issues of leadership, conflict, etc. in the workplace?

I am putting up (as soon as I send this) a ‘working’ draft of a course philosophy emerging out of these conversations. The goal of this philosophy is for us to come together on some broad goals we want to accomplish in 3068, understanding that we may (probably will) get to these goals differently. Yet they give us some place to start. Please get on to the blog and comment, edit, revise, etc. I’m just putting up a first draft with the expectation that we’ll all add our thoughts in the coming weeks.

We all decided to share ideas via this blog, although we recognize that time is scarce these days. Linda noted that her case study approach is ‘emergent’ by nature but there may be ways for her to help teach Suzanne and I more about doing case studies in the classroom.

I think this is the jist of what I remember from our conversation. Suzanne and Linda, please add in your thoughts. Although time is scare to meet, our hope is that this blog will allow us to interact and continue to share ideas on 3068.

Have a super weekend.

Caryn

Tags: This blog · course content · future